How we handle your information.

Who we are

This site is operated by AL Namaa Management Solutions FZE, a company registered in the United Arab Emirates (“AL Namaa,” “we,” “us”). For anything in this policy, you can reach us at contact@alnamaasol.com.

What we collect, and when

We only collect what a given part of the site actually needs from you. Specifically:

• The Growth & Transformation Diagnostic. You can complete the 27-question diagnostic and see your anonymous readiness snapshot without giving us any personal information at all. If you choose to unlock your full report, we ask for your name, business email, WhatsApp number, organisation name, role, and country, and we record your consent to be contacted about your results.
• The Solution Guide. The guided conversation on the homepage and /solution-guide works from what you type or select — no name, email, or phone number is collected during that conversation itself.
• Resource downloads. Requesting a worksheet or guide from our Resources page asks for your name and email, plus an optional, unchecked-by-default box if you’d like updates on future resources.
• Careers applications. If you apply through our Careers page, we collect your name, email, an optional phone number, what you tell us about your background, and an optional link to your CV or portfolio.
• Booking a consultation. If you book a consultation with us, we collect what’s needed to schedule and prepare for that conversation (name, contact details, and anything you choose to share about your organisation).
• Business cards we collect at events. When our team photographs a business card you’ve given us, that photo is used once to read the contact details off it and is never stored — see “How we use artificial intelligence” below.

How we use your information

We use what you share with us to:

• Generate and deliver your diagnostic report and respond to what it finds;
• Follow up about your results, an application, or a resource you requested, by email, WhatsApp, or phone;
• Maintain an internal record of our conversations and engagements with you or your organisation;
• Improve the diagnostic itself, using de-identified, aggregated patterns — never your name or contact details tied to that analysis; and
• Meet our own legal, accounting, and record-keeping obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

How we use artificial intelligence

Parts of this site use Anthropic’s Claude models to help interpret diagnostic results and draft report narratives. Specifically:

• The diagnostic report’s narrative is generated from your diagnostic answers and scores only — your name, email address, and phone number are never included in what’s sent to Anthropic for this purpose.
• The Solution Guide conversation sends only what you type or select in that conversation, before any contact details are collected.
• If our team photographs a business card at an event, that photo is sent to Anthropic once, to read the contact details off it. It is processed in memory only, is never written to disk or kept in any form, and the extracted details (not the photo) are then saved as a contact record.

Anthropic processes this information as our service provider, under its own data protection commitments, and does not use it to train its models. AI-generated narrative content is a synthesis of your own diagnostic data, not independently verified fact — see our Terms of Service for how to treat it.

WhatsApp

If you consent to WhatsApp contact, our team may message you about your diagnostic results or a consultation. Every WhatsApp message from us is written and sent manually, by a person, from their own phone — this platform never sends automated WhatsApp messages on its own, and there is no automated messaging system involved.

Who else sees your information

We work with a small number of service providers who process data on our behalf, under their own security commitments:

• Anthropic — processes diagnostic content and, occasionally, a business-card photo, as described above.
• Supabase — hosts our database and secures our team’s admin login; your information is stored on Supabase’s infrastructure.

These providers may process data outside the UAE. We only work with providers that maintain appropriate technical and contractual safeguards for that transfer. We do not use any third-party advertising or analytics services — the only usage tracking on this site is a first-party count of page visits that respects your browser’s Do Not Track setting and sets no cookies.

Cookies

This site does not set any cookies for visitors browsing the public pages, including the diagnostic and Solution Guide. Cookies are used only to keep our own team signed in to the internal admin console, which visitors never access.

How long we keep it

Your unlocked diagnostic report stays accessible via its private link for 30 days from when it’s generated. We otherwise keep your contact and engagement records for as long as we have a genuine reason to — generally, for the life of our relationship with you or your organisation, plus a reasonable period afterward for our own records. You can ask us to delete your personal information at any time; see “Your rights” below. When we delete it, we keep only the de-identified, aggregated diagnostic pattern data described above, which was never tied to your name or contact details in the first place.

Your rights

You can ask us, at any time, to:

• send you a copy of the personal information we hold about you;
• correct anything that’s wrong or out of date;
• delete your personal information; or
• stop contacting you, including withdrawing WhatsApp or marketing consent.

Email contact@alnamaasol.com with your request, and we’ll act on it promptly.

Keeping your information secure

We restrict access to your information to the people on our team who need it to do their job, and we rely on our infrastructure providers’ security controls to protect data in storage and in transit. No system is perfectly secure, but we take reasonable, industry-standard steps to protect what you share with us.

Children

This site is intended for business use by adults and is not directed at children. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy as the site or our practices change. We’ll update the date at the top of this page when we do; if a change is significant, we’ll make that clear here.

Contact us

For anything in this policy: contact@alnamaasol.com.
General enquiries: consult@alnamaasol.com.